FAQ

Customizing Feeds with Advanced Commands

  |   How to remove variations from the feed?

Removing variation is similar to including parent products only in the feed. Following advanced commands helps in removing the variations from the feed.

rule noVariations(*)
mapAttribute price to g:price

This will remove the variations and indicate each products as individual.

Show FAQ
  |   How to create a feed with only parent products?

Sometimes, we need a feed with only parent products. In that case, you need to use the following advanced commands:

rule noVariations(*)
mapAttribute price to g:price

This will remove the variation and include only parent products in a feed.

Show FAQ
  |   How do I change the featured image for a product in the data feed?

If you’ve created an attribute or field nvg-image, you will need to map Attribute nvg-image as g:image_link.

*Just an FYI that g:image_link is Google attributes, so enter the command as is.

To remove the featured image, click here.

Show FAQ
  |   What is the command for removing the featured image?

1st command – this removes the feature_imgurl attribute, which automatically maps to g:image_link

deleteAttribute feature_imgurl

2nd command – this command maps nag-image to g:image_link

deleteAttribute feature_imgurl mapAttribute nvg-image as g:image_link


If you want to remove the images for the entire feed, deleteAttribute feature_imgurl mapAttribute nvg-image as g:image_link


 

If you removed the featured_imgurl attribute mapping, it won’t automatically search and map. To do that, you need to use the mapAttribute command and in the advanced commands box, type: mapAttribute nvg-image as g:image_link

 

Show FAQ
  |   Where can I find all of the Advanced Commands?

Advanced Commands help you specify how you want your products to show up. For example, to remove all images from your product feed, you would use deleteAttribute featured_imgurl.

If you want to view all of the Advanced Commands, go here. Please note that if you want to view the list of available attributes at any given time, choose the ProductlistXML feed and click view source.

Show FAQ
  |   Is it possible to map from YITH Brand (woocommerce plugin) fields?

Yes. The mapTaxonomy command can be used to “pull” the taxonomy field.
The following advanced commands will use this field for brands (and map it to the Google g:brand field)

#map from yith brand fields.
mapTaxonomy yith_product_brand to brand
mapAttribute brand to g:brand

Show FAQ
  |   Can I use “post_content” as the description?

Our plugin uses the WooCommerce Product’s long or short description as Google’s description. You may force either one with the “rule description()” advanced command.
Example: To force the long description using the first 2000 characters,

rule description(long, maximum_length=2000)

See also: Mapping Attributes

Show FAQ
  |   How can I hide out of stock items in the feed?

Click [Open Advanced Command] to show a text box. In this box type the following:

$hide_out_of_stock

Click Update to save the changes and then click “Get Feed” again to regenerate the feed.

Go Back

Show FAQ
  |   How do I remove duplicates from my product feed?

To remove duplicates from your product feed, enter the advanced command:
$ignore_duplicates

If you find this isn’t working, refresh the feed page. Your browser may be holding your previous feed in its cache.

Show FAQ
  |   How can I include value added tax (VAT) in my prices?

Some merchants like Google Shopping require value added tax (VAT) has to be included in the price.
To do this, open the advanced command box in our plugin and type:

rule discount(1.2,*)

This will increase all regular prices by 20% (ie. multiply current prices by 1.2). You can change the rate as desired.

Show FAQ
  |   Is there a way to assign a product tag as the brand?

under Advanced Commands, enter the following:

deleteAttribute brand
mapAttribute tag as brand

Then hit update. From then on, the plugin will supplant brand with tag.

Show FAQ
  |   How do I enable CDATA tags or enclose values with double quotes?

When mapping from Custom Attributes or Custom Fields, values may contain illegal XML characters or include commas that will interfere with CSV files. Adding a “true” after the mapping command will surround the value with CDATA tags (XML files) or double quotes (CSV, TXT).

Example:

mapAttribute customAttribute to g:brand true

Show FAQ
  |   How do I create a default brand in my feed?

If your products are all the same brand (example: Your Brand) and you want to define this in your feed without updating each product one by one, in the advanced commands area type:

For Google:

setAttributeDefault brand as “Your Brand”
mapAttribute brand to g:brand

For Amazon:

deleteAttribute band
setAttributeDefault brand as “Your Brand”
mapAttribute brand to brand
setParam localized_name “Brand Name”

Replace “Your Brand” with the brand/vendor name.
Keep “Brand Name” as is, as it is Amazon’s required local label for the brand field.

For other merchants:

setAttributeDefault brand as “Your Brand”
mapAttribute brand to [merchant-brand-attribute-name]

Replace [merchant-brand-attribute-name] with the target’s attribute brand name. For example, Bing’s brand attribute name is simply: Brand

Show FAQ
  |   How do I manipulate pricing per feed?

If you want to adjust pricing for a particular feed, here are the commands using $5 and 5% as an example:

$5 discount: rule discount(5)
$5 off sale price: rule discount(5,s)
5% discount: rule discount(0.95,*)
5% off sale price: rule discount(0.95,*,s)
To increase all prices by 5%, include the advanced command: rule discount(1.05,*)

Update and then Get Feed to see changes! (refresh the page if you still don’t see the changes)

More advanced commands can be found here.

Show FAQ
  |   Can I modify my Product Titles in the feed?

Yes, by using the concat rule command you can modify your product titles. To enter the command, please navigate to Manage Feeds > edit > open the advanced command box near the bottom of the page.
Below are a few examples:

1. This set of commands append ” – MyModifiedTitle” to all Product Titles:
rule concat(title," - ","MyModifiedTitle") as combo_title
setAttributeDefault title as $combo_title

2. This set of commands will prepend ‘brands’ to your title:
rule concat(brand," - ",title) as combo_title
setAttributeDefault title as $combo_title

Comprehensive Advanced Commands and examples can be found here

Show FAQ
  |   How do I use my store’s category tree for Google’s Product Type?

Using your store’s category tree as Google’s product type can help you down the road in managing products in Adwords:

Enter the following commands in the [open advanced command] tab

deleteAttribute product_type
setAttributeDefault category as none PCategoryTree
mapAttribute category as g:product_type

Click Update to save and then regenerate the feed. If you don’t see changes please refresh the resulting feed page.

Show FAQ

General Plugin Queries

  |   Why Should I Go With You Guys?

Good question, reader!

Other than the fact that we think we offer a pretty sweet product, here are some other things you might want to consider:

  1. With our product there is ONE dashboard to view ALL of your products on EVERY platform you have your products listed on;
  2. Our Shopping Cart Product Exporter takes all the manual work out of adding your products to other merchants’ sites;
  3. Whenever you add new products to your site, it’s automatically uploaded to every merchant you’re linked up with! (no seriously, it’s almost magical);
  4. You will be able to see how your products are faring in different markets;
  5. We are probably the coolest keeners you’ll deal with and will help you every step of the way.

So don’t waste any more time dealing with this shopping cart and that shopping cart and connecting this to that. Order Shopping Cart Product Exporter now and let us do the work for you, or if you want to do a free trial, download a copy now.

And don’t worry – once you decide we are the coolest thing since sliced bread, you won’t lose all of the product information you’ve got on all of these online merchants! We said we’ve got your back and everything will stay where it is!

Show FAQ
  |   How does ExportFeed works?

To put it simply, The Shopping Cart Product Exporter takes your products and adds them to major online merchants so that when someone does a search for your product on that site (e.g. Amazon), it will now show up there!

To explain a little further, our exporter takes your existing shopping cart, with all of your products’ information, and produces an ‘export’ data feed. This data feed is then sync’d or uploaded to other online merchants so that your products will show up in THEIR search engine.

So, if you are selling stuff online on your own site, and have all of this information you’ve painstakingly entered and don’t want to manually add this to multiple sites, Shopping Cart Product Exporter is your solution. Sound too easy? We know. (But it is.)

 

Show FAQ
  |   Nothing happens after I select a merchant type.
  • Please deactivate and reactivate the plugin. If the problem persists clear your browser cache.
  • Ensure all directories and subdirectories have at least a permission of 755 (but not 777) and that all files have permission 644.
  • Reconfigure any .htaccess files that may be coded to deny *.php files from executing on your server (or follow suggestion #4 below)
  • For users with Sucuri hardening, please add an .htaccess file in the plugin root directory to allow execution of PHP files.
Show FAQ
  |   Why is my Attribute List empty?

Our plugin’s “Attribute Mapping” list is generated from WooCommerce attributes. One must create attributes (via Products > Attributes) and link them to WooCommerce products for the mapping to succeed.
See WooCommerce_Attributes

Show FAQ
  |   How do I clear my cache?

In most cases, simply refreshing the page (XML data feed) will show the updated feed.
For example, when you’ve made a change via “Advanced Commands” but still see the old feed, refresh the page (cmd+r or alt+f5) and the changes should appear.

For clearing your browser cache right-click on your browser’s version and open in new tab.

Windows:
Internet Explorer Versions: IE 11 | IE 10 | IE 9 | IE 8 | IE 7 | IE 6 |
Safari (Windows): Safari 5
Firefox (Windows): Firefox 20 | Firefox 3 | Firefox 2
Chrome (Windows): Chrome 27 | Chrome 10-15 | Chrome 4-10
Opera (Windows): Opera 12

Mac:
Safari (Mac): Safari 5 | Safari (Older)
Firefox (Mac): Firefox 20+ | Firefox 20 | Firefox 3-6 | Firefox 2
Chrome (Mac): Chrome 27 | Chrome 10-15 | Chrome 4-10
Opera (Mac): Opera 12

Android:
Android Browser
Chrome (Android)

IOS:
Safari Mobile (iPhone)
Google Chrome (IOS)

Windows Phone:
Internet Explorer (IE) 11 on Windows Phone
Internet Explorer (IE) 10 on Windows Phone
Internet Explorer (IE) 9 on Windows Phone

 

Show FAQ
  |   How do I exclude products from feeds?

To exclude a product or products and it’s variations from a data feed, create a Custom Field “valid” with a value of “false” for each excluded product.

Show FAQ
  |   Why aren’t my variations showing?

Google considers each variation it’s own product. In order for the feed to generate variations, it is required you set up a Variable Product.
From the Product setup page, select Variable Product from the drop down list.
Click the attributes tab and add any attributes you want.
Click the variations tab and “link variations”.
Your variations will be now shown in the data feed by generating a new data feed or by updating the feed list in Manage Feeds.

Go Back

Show FAQ
  |   How do I add UPC/EAN values to Variable Products in WooCommerce?

As WooCommerce does not currently have a system to include barcodes for variable products, we have devised our own way to “attach” these values to your variations.

Update:
There is an add-on available for users to input product/variation Brand, UPC and EAN. Please find instructions here: Additional Product Fields.

Show FAQ
  |   Does the WooCommerce Cart Plugin include product variations?

Yes! Our Shopping Cart Feed plugin includes all products including product variations and custom variations.

 

 

Show FAQ
  |   How can I remap attributes?

Remapping is done simply by selecting from a list of drop down options. Select from automatically pulled attributes or woocommerce attributes.

To remap a Custom Product Attribute or an attribute not in the list, click the [open advanced commands] link to display a text box. Type the following:

deleteAttribute [attribute-name]
mapAttribute [woo-attribute] as [merchant-attribute]

Where:
[attribute-name] is that found in the drop down box
[woo-attribute] is the local attribute slug (OR exact name of a custom field) and
[merchant-attribute] is the desired merchant attribute.
For attributes with spaces, enclose it with double quotes.

For example, to remap your own WooCommerce “my-title” attribute to Google’s g:title attribute:
deleteAttribute title
mapAttribute my-title as g:title
Please see this guide for more information and examples: http://docs.shoppingcartproductfeed.com/AttributeMappingv3.1.pdf

 

 

Show FAQ
  |   Does the plugin integrate with WooThemes Google Product Feed?

Yes. Google Product Feed by WooThemes creates alternate fields for description and brand (and a host of other fields). Our Shopping Cart Product Feed plugin can fetch these fields, allowing you to map them into your Google feed using our plugin.

To do this, use the advanced command:
$google_merchant_center = true

 

 

Show FAQ
  |   Are the data feed updated automatically?

Yes. Under CartProductFeed > Manage Feeds, you may select an interval at which the feed automatically refreshes: 15 minutes to 1 week.
Alternatively, you can manually update all feeds by clicking “Update Now” at the bottom of the page (please wait a few seconds before refreshing the page

 

 

Show FAQ
  |   How do I Use my own crontab instead of WP Cron?

Some folks need to disable wp-cron for operational reasons – so the below is how to call the script directly via unix cron (or windows)
There is no “simple” way to change how cron works because the plugin uses WordPress events to communicate with the cron engine. However, you could simulate the “Update All Feeds” button which would have a similar effect. In a cron job (or manually), you could call:
http://(sitename)/(pluginfoler)/core/ajax/wp/update_all_feeds.php
and the plugin would reply with either “success” or fail +message.

A possible reference/guide: http://www.inmotionhosting.com/support/website/wordpress/disabling-the-wp-cronphp-in-wordpress

 

 

Show FAQ

Google Trusted Stores

  |   Google Trusted Stores: during the trial period the trusted stores badge doesn’t show, so how do I know it’s working properly?

The Google Trusted Stores badge will not be visible during the monitoring period of 28 days and/or 500 orders. Users will know the code is working by testing and validating the code found in the Google Trusted Stores dashboard. Because the badge code is implemented on all pages, users can also manually view the source of any webpage and search for “begin: Google Trusted stores”, which is the start of the JavaScript badge code.

 

Show FAQ
  |   Google Trusted Stores: Is it really as easy as just installing it & completing the settings fields?

1. Install the Google Trusted Stores plugin
2. Complete a few fields in WooCommerce > Settings > Google Trusted Stores
3. Save the changes.
The plugin will embed the necessary JavaScript code on all your website pages

Show FAQ

License and Feed Limitations

  |   How do I upgrade to pro?

You may use our product for free, limited to 10 items per feed.
To upgrade to PRO with no restrictions, you may purchase a license key from us here: WordPress ExportFeed

Show FAQ
  |   What does “remote check failed” mean?

Remote Check Failed indicates there is some sort of firewall/security setup on your host server which is blocking communication to our servers.
please contact your web host to ensure that:
1. Your server can communicate to our address/URL: https://shop.exportfeed.com
2. cURL, namely curl_exec() is enabled on the server.

Show FAQ
  |   What’s the difference between the Free Version, 7 Day Trial and Commercial?

So what’s the difference between these versions? Let us spell it out for you!

Download the trial version to see all the awesomeness that awaits!
Download the trial version to see all the awesomeness that awaits!
Free Version: You can download the free version of the Shopping Cart Product Feed to test out the waters and see if this is what you’re looking for. It includes:

10 products exported per feed, with a limit of 3 feeds;
Whenever you make changes to the exported products, that information will be automatically updated to whichever online merchant you’ve synched with
FREE VERSION IS AVAILABLE HERE FOR DOWNLOAD

7 Day Trial: Our commercial version unlocked for 7 days. It includes:

Unlimited products on unlimited feeds;
During the 7 days, as you make updates to your product information, that data will be automatically synchronized with the products on whichever platform you’ve synced with;
When the 7 days expires, the commercial version will expire and you will be reverted to the free trial version
7 DAY FREE TRIAL IS AVAILABLE HERE FOR DOWNLOAD

Commercial Version: The big kahuna! Ok, that’s lame, but you get what we mean. You get everything:

Unlimited products on unlimited feeds;
For as long as you’re our customer, your product information will be automatically synchronized with whichever online merchants you’ve uploaded your products to!
We think you should go with the commercial version, but hey, that’s just us! 😉

COMMERCIAL VERSION IS AVAILABLE HERE FOR PURCHASE

Show FAQ
  |   How do I remove the licence key for the trial or commercial version?

If you have access to wp_options via phpMyAdmin, the existing key is stored under “cp_licensekey” and can be removed manually.

sometimes the plugin will report a licensing error, even though the key is good and accurate.. removing the above key will allow you to reenter and store a new license key.

Please perform a backup prior to executing this action!

Show FAQ
  |   Is there a limit to feed size?

After purchasing a license key, there is no limit to how many products can be generated in a feed; any limitations would be server-dependent (php timeouts or limited bandwidth).

If you are generating a feed with a number of products, and don’t see a feed afterwards, look under ManageFeeds. It may just be that your browser is blocking the pop-ups!

 

 

Show FAQ
  |   How do I activate my license key?

Obtain a 5 day trial or single site license key here OR ask us for one (provide your full name and email) 🙂
You will receive an email from our system with the key. Insert the key into the text field, click save and refresh the page shortly after.
Watches*
* Categories Requiring Approval

 

Show FAQ
  |   Why is my license key invalid? Do I need a license?

If you are using our FREE version of our plugin you may simply ignore this message and continue using our product free of charge. For a full, non-restricted version, please consider supporting our project by purchasing a license key – Thank you!

 

Show FAQ
  |   Why doesn’t my license key work?
  1. Please ensure you are using the full license key, which includes the text “Single-“, “7daytrial-“, etc as well as the generated numeric value.
  2. Try saving the key once again and then refresh the entire page.
  3. Direct execution and access of PHP files from the plugin’s directory is required. A quick way to check: Select a Merchant Type from the drop down menu, if nothing happens afterwards, follow the suggestions below to resolve.
    • Please ensure all directories and subdirectories have at least a permission of 755 (but not 777) and that all files have permission 644.
    • Reconfigure any .htaccess files that may be coded to deny *.php files from executing on your server (or follow suggestion #4 below)
  4. For users with Sucuri hardening, please add an .htaccess file in the plugin root directory to allow execution of PHP files.
  5. Lastly, there may a firewall, security feature or antivirus program blocking connection to our servers. Please ensure the plugin/software is disabled, or contact us to know what server to open connections to.

If the license key still doesn’t save, please note the error message near the top of your screen and shoot us an email. We’ll get it      resolved as soon as possible.

 

Show FAQ

Rapidcart Issues

  |   Invalid Token error?

Issue: When I try to refresh the product list, I get “Invalid Token” error. How can I solve the problem?

Plugin/ App should be installed on WordPress/Shopify to sync it with rapidcart. Please make sure that the plugin is installed in your backend. Also, Token saving is needed. Contact us for Rapidcart Token.
 
Go Back

Show FAQ
  |   All products are showing out of stock?

If you are getting “out of stock” on all products, use this command:

rule stockJH()

This command only works if you have Woocommerce Store.

 

Show FAQ
  |   Feed returns 0 products?

Issue: I created feed but it returns zero products. Why?
In rapidcart, the shop must be synced before the feed creation. If after installation, the feed returns ‘0’ products, then it might be the case of shop not synced yet. The solution would be:

Go to ‘My Shops’ tab -> Click on shop link -> Click on refresh product list.

Once the sync is initiated, you will be redirected to the list of jobs. Let the jobs to be completed first and then carry on with the feed creation.

Show FAQ

Specific Merchant Queries

  |   Google: Is there a limit to shipping weight?

Google Merchant may invalidate items with shipping weights greater than 70 lbs.
In GMC > Settings > Shipping there would be an option to create a shipping rates based on a weight table or rule.

We suggest tinkering around with the shipping settings on GMC, where they regularly update their settings:
https://support.google.com/merchants/answer/6069284?hl=en

Show FAQ
  |   Google: How do I set the Shipping information?

There are two ways to configure Google shipping settings.

1. Shipping information can be set from inside your Google Merchant account under Settings > Shipping.
There are countless ways to provide shipping information to users here.
For more information on the Google shipping, click here.

2. Setting a flat shipping fee to your feeds

To add a flat shipping rate to your Google feeds, click on the [open advanced command] box and type:
rule shipping(#)

where # is the flat rate. Example: rule shipping(0)

Hit update and then regenerate the feed
The shipping information for all products may look like this:

<g:shipping>
<g:service>Ground</g:service>
<g:price>0.00 USD</g:price>
</g:shipping>

Essentially, all products have free shipping.

Show FAQ
  |   Google: Why am I seeing “default” values in some attributes (like product_type, age group, etc..)?

To resolve this issue:

1. Navigate to Manage Feeds > edit
2. Open the advanced command box found near the bottom of the page
3. Within this box, enter the following:
set attribute_granularity to 0
4. Click Update and then Get Feed for immediate changes.

Explanation:
It appears that the “WooCommerce Google Product Feed” plugin creates “age group” and “gender” attributes with value of “default” within the WP database. Even after this plugin is disabled, our plugin still detects these values. To tell our plugin to “stop looking for additional attributes”, enter the above command.

Show FAQ
  |   Google: The gender is showing as default despite it appearing as male or female in the product attribute. How do I resolve this?

Sometimes, the plugin detects the previously saved attributes. This might be due to our plugin detecting the value saved at some point of time.
To resolve this, add set attribute_granularity to 0 command in the ‘Advanced Commands’ box and click on ‘Update’.
The command above basically tells the plugin to not search/find extra attributes from the WordPress wp_postmeta table.

Show FAQ
  |   Does the Google shopping feed do custom_label_0, custom_label_1, etc.?

Yes! On the Create New Feed page, under “Show Additional Attributes” you can find options to map to these custom labels.
Alternatively, you can set these attributes to static values with the advanced command:

setAttributeDefault custom_label_0 as “MyCustomLabel”

Show FAQ
  |   Google: Do I need to create feeds for multiple categories?

This question is answered best by Google:

Being specific will help improve your data quality and in turn ensures that offers are presented in the right category. When viewing the taxonomy, try to navigate to the most specific category that still covers all the products being submitted. For instance, if you are submitting MP3 player chargers use the category MP3 Player Chargers. Conversely, if you are submitting multiple types of chargers use the category Chargers.

More information, including a link to Google’s taxonomy can be found here: Categorize your products

Show FAQ
  |   Google: How do I resolve missing brands or other Google Merchant Center issues?

This question is answered best by Google:

Being specific will help improve your data quality and in turn ensures that offers are presented in the right category. When viewing the taxonomy, try to navigate to the most specific category that still covers all the products being submitted. For instance, if you are submitting MP3 player chargers use the category MP3 Player Chargers. Conversely, if you are submitting multiple types of chargers use the category Chargers.

More information, including a link to Google’s taxonomy can be found here: Categorize your products

Show FAQ
  |   How Do I used Advanced Commands with the Amazon Template?

Please refer to this page: Advanced Commands with Amazon Seller

Show FAQ
  |   Amazon: Why is my Product Id Type field blank?

The product id type field looks at product id number and assigns GCID / UPC / EAN according to the number of digits.
According to Amazon:
The standard-product-id must have a specific number of characters according to type: GCID (16 alphanumeric characters), UPC (12 digit number), EAN (13 digit number) or GTIN(14 digit number). Please ensure that leading zeros do not get lost when the file is exported from excel to text. This can be accomplished by formatting the numbers in these cells as text, and double checking your .txt file to ensure that no errors have occurred while exporting your file.

Therefore you can create a UPC attribute (for example), attach it to all items and then map it to product id type:


deleteAttribute [amazon product-id-type attribute]
mapAttribute [upc attribute] to [amazon product-id-type attribute]
setParam localized_name "[amazon product-id-type local name]"

[amazon product-id-type attribute] and [amazon product-id-type local name] are found in the Amazon Template files (they can vary from template to template)

Show FAQ
  |   Amazon: How do I set a manufacturer?

The manufacturer field, for simplicity is pulled from an attribute ‘brand’ (most cases they are the same). Here’s what you can do to override it.
deleteAttribute manufacturer
setAttributeDefault mfg as “Your Manufacturer”
mapAttribute mfg as manufacturer
setParam localized_name “manufacturer”

Show FAQ
  |   Amazon Seller Setup?

1) With Amazon seller central, you will need a professional seller account where you can access their bulk upload tool.
You can find steps here: http://www.shoppingcartproductfeed.com/woocommerce-export/amazon-seller-upload/upload-inventory-file-amazon/

2) At this time Amazon does not have an automatic pull (from URL), nor does our plugin have a push-to-Amazon feature. For now you may look at alternatives such as the AMTU program (http://www.amazon.com/gp/help/customer/display.html?nodeId=200779340) which allows you to configure an interval of 15 minutes for example from your own machine. You may also be aware that Amazon provides an API ( https://developer.amazonservices.com/gp/mws/api.html/181-0925533-2007202?ie=UTF8&group=sellers&section=sellers&version=latest ) where anyone can develop their own push/delivery system, and implementing this feature is definitely on our radar

3) Amazon feeds are generated and uploaded in CSV format.

Show FAQ
  |   Amazon: How do I get my products to show up on Amazon?

Amazon is one of the most popular e-commerce platforms and if you want to be a successful business, it’s almost a given that your products have to be listed on it. But there are thousands of products listed on Amazon, so how do you get your products to stand out?

Use Keywords Your Client Would Use

When selecting keywords, think like your audience! What keywords would you enter if you were looking for your product? Think like your customer and enter keywords they would use to find your product. To stand out, also use innovative keywords that a client may enter in their search. For example, if you sell barstools, you might include keywords such as “leather”, “solid wood” or “rustic” so your stools would show up in a potential customer’s search.

Give an Offer

Amazon automatically rates products higher in searches if an offer is included with it. Even if you decide later on to no longer provide this offer, it will still show up in your product’s sales history.

Get Positive Reviews

If you provide quality products and customer service, and get positive reviews from your customers, Amazon will want to have your products show up in their searches. Why? If they’re providing the buying public with great products and positive shopping experiences, people will only continue to shop through them. So, happy customers means happy Amazon!

List More Products

Even Amazon recommends that you list up to 40 products! Listen to the experts and list as many products as you can; this will only generate more exposure for your ecommerce business.

Create Bundles

By creating bundles, you give your visitors more options and more products. The customer will see more of what they’re looking for and with an assumed discount, even if it’s less shipping costs by ordering more products from you, it is one of the best ways to convince them to make a purchase.

Show FAQ
  |   Amazon: What Inventory File Templates are supported?

Amazon: What Inventory File Templates are supported?
We are gradually implementing Amazon templates from all regions and categories. The ones listed below are from Amazon US. If you don’t see the region/category below or are unsure, let us know and we will update the plugin!

 

Inventory File Template
Automotive & Powersports*
Baby
Beauty*
Camera & Photo
Clothing, Accessories & Luggage*
Computers
Consumer Electronics
Entertainment Collectibles*
Gift Cards*
Grocery & Gourmet Food*
Health & Personal Care*
Home & Garden
Home Improvement (Tools)
Industrial & Scientific*
Fasteners
Food Service and Janitorial, Sanitation, & Safety
Lab & Scientific Supplies
Power Transmission
Raw Materials
Other
Jewelry*
Musical Instruments
Office Products
Pet Supplies
Shoes, Handbags, & Sunglasses*
Software & Video Games
Sports & Outdoors
Sports Collectibles*
Toys & Games

 

Show FAQ

Supported Merchants and Countries

  |   Does the Google Product Feed only support Google USA or Google.com?

Not at all!

Our customers can upload their feeds to all countries that the Google Merchant Program supports. For example, we currently have a client specializing in women’s makeup and skin care products that uploads their product information to the US, Canada, UK, Australia and New Zealand, all with separate feeds, and all from the same shopping cart!

We format specifically for each country and set it up so that you’re able to choose the currency, shipping and pricing requirements. Additionally, you can upload your existing shopping cart information to MULTIPLE countries for Google Shopping! Talk about being productive!

Google Merchant WooCommerce Export

To date – the following countries are listed as supported:

Country requirements

To include your items in Google Shopping, your items must meet the following guidelines:

Google Shopping Australia:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in Australian dollars (AUD), including all applicable taxes and charges except shipping.

Google Shopping Brazil
– Products must be listed in Portuguese.
– Product landing pages must be in Portuguese.
– Product prices must be listed in Brazilian Reals (BRL), including all applicable taxes and charges except shipping.

Google Shopping Czech Republic:
– Products must be listed in Czech.
– Product landing pages must be in Czech.
– Product prices must be listed in Czech crowns (CZK), including all applicable taxes and charges except shipping.

Google Shopping France:
– Products must be listed in French.
– Product landing pages must be in French.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Germany:
– Products must be listed in German.
– Product landing pages must be in German.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Italy:
– Products must be listed in Italian.
– Product landing pages must be in Italian.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Japan:
– Products must be listed in Japanese.
– Product landing pages must be in Japanese.
– Product prices must be listed in Yen (JPY), including all applicable taxes and charges except shipping.

Google Shopping the Netherlands:
– Products must be listed in Dutch.
– Product landing pages must be in Dutch.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Spain:
– Products must be listed in Spanish.
– Product landing pages must be in Spanish.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Google Shopping Switzerland:
– Products can be listed in English, German, French, and/or Italian.
– Product landing pages must be in the same language as the products in the feed. For example, if you list your products in German, you must link to landing pages in German.
– Product prices must be listed in Swiss Francs (CHF), including all applicable taxes and charges except shipping.

Google Shopping UK:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in pounds sterling (GBP), including all applicable taxes and charges except shipping.

Google Shopping US:
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in US dollars (USD).

Product Listing Ads for Austria
– Products must be listed in German.
– Product landing pages must be in German.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Product Listing Ads for Belgium
– Products must be listed in French or Dutch.
– Product landing pages must be in the same language as the products in the feed. For example, if you list your products in French, you must link to landing pages in French.
– Product prices must be listed in Euros (EUR), including all applicable taxes and charges except shipping.

Product Listing Ads for Canada
– Products must be listed in English or French.
– Product landing pages must be in the same language as the products in the feed. For example, if you list your products in French, you must link to landing pages in French.
– Product prices must be listed in Canadian dollars (CAD) and must be exclusive of all applicable taxes, charges, and shipping.

Product Listing Ads for Denmark
– Products must be listed in Danish.
– Product landing pages must be in Danish.
– Product prices must be listed in Danish krone (DKK), including all applicable taxes and charges except shipping.

Product Listing Ads for India
– Products must be listed in English.
– Product landing pages must be in English.
– Product prices must be listed in Indian Rupees (INR), and must be exclusive of all applicable taxes, charges, and shipping.

Product Listing Ads for Mexico
– Products must be listed in Spanish.
– Product landing pages must be in Spanish.
– Product prices must be listed in Mexican pesos (MXN), including all applicable taxes and charges except shipping.

Product Listing Ads for Norway
– Products must be listed in Norwegian.
– Product landing pages must be in Norwegian.
– Product prices must be listed in Norwegian krone (NOK), including all applicable taxes and charges except shipping.

Product Listing Ads for Poland
– Products must be listed in Polish.
– Product landing pages must be in Polish.
– Product prices must be listed in Polish złoty (PLN), including all applicable taxes and charges except shipping.

Product Listing Ads for Russia
– Products must be listed in Russian.
– Product landing pages must be in Russian.
– Product prices must be listed in Russian rubles (RUB), including all applicable taxes and charges except shipping.

Product Listing Ads for Sweden
– Products must be listed in Swedish.
– Product landing pages must be in Swedish.
– Product prices must be listed in Swedish krona (SEK), including all applicable taxes and charges except shipping.

Product Listing Ads for Turkey
– Products must be listed in Turkish.
– Product landing pages must be in Turkish.
– Product prices must be listed in Turkish lira (TRY), including all applicable taxes and charges except shipping.

Show FAQ
  |   Do you support multilingual plugins?

Yes. If your WooCommerce is set up using WPML for instance, we can target different countries by exporting products from your language-specific category. Additional prices or currencies may be mapped via Custom Attributes if needed, or easily modified using the Advanced Commands below.

For example. If my prices are set up in USD, we apply the following commands to set up a Canadian feed:

set currency as CAD
rule discount(1.24,*)
rule discount(1.24,*,s) [for adjusting sale price]

– At the time of writing this, 1 USD = 1.24 CAD (ouch)

Show FAQ
  |   Is my country’s currency supported?

Your prices can be modified to be in the currency for the target country. Google Shopping supports these’s country’s.

Each merchant (Amazon, Google, Bing) will react differently with currency settings – on their side (some want the currency values, others don’t) – however, our plugin will export your native currency as you have it configured.

To export a data feed without currency (ie. price only), use the advanced command: set currency as false
To apply different currency values, use: set currency as CAD

 

Show FAQ
  |   What merchants are supported?

Troubleshooting

  |   Feed Error: Extra content at the end of the document

Issue: Unable to access the feed due to “error on line abc at column xyz: Extra content at the end of the document”

Solution: Please increase the PHP memory limit of your server. The problem arises from the plugin automatic updates not completely generating the feed. We usually recommend a PHP memory limit of 512MB which is safe and sufficient.

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  |   How do I speed up exports / Why am I getting timeouts?

It is taking xx hours to export my 10,000+ items.

Welcome to the world of unindexed, unoptimized and non-tuned WordPress installations! 🙂
Consider when you have thousands of items, this actually results in 10’s of thousands of row in your database.. Normally, all is fine with this – except for when you want to really quickly read and parse the tables (like when you want to export products! )

For example, a customer with 11,000 items had over 700,000 rows in his database tables!

So, now we have to do a little work!
1) we need to trigger mysql to start building indexes…. if you are the web person you know roughly what this means, but if not – read up here!
2) the index creation takes time – as it is a background process.. we have seen from a few hours to a day or so for this to fully complete
3) indexes means ALSO when new records are created, indexes have to be updated.. so large scale imports need to be managed/planned

Anyways, if any of this is beyond you – please work with your webmaster/serveradmin/hoster to make sure this is all acceptable to them

Method #1: Chunk the results:
Chunking means we just pause between creating results, give the timeouts, etc. time to reset and then move on… in this case its a simple command:
advanced command: $max_custom_field = 5000 (or another number – usually 1/5th of the total population of products – don’t forget the variations!)

Method #2: Make the DB faster:
Basically, this is the indexing we discussed above..
Ask your webmaster/server operator to:

Index the meta_key column of wp_postmeta
(NOTE: We recommend you perform backups, properly plan this, etc.. it is not a common activity, however it is something we recommend for anyone experiencing timeouts,etc.)

Show FAQ
  |   Why is the category lightbox (or browser window) is blank?

Sometimes you ‘see no categories’, or ‘freezing’ when you click the category field.
First, you should double check that your Store’s categories are set up and your products are properly categorized.
There are two reasons why your categories may not be shown.

1) If you have many categories, they may simply just take time to load. If you see a blank category list, exit the box by clicking away and then check it again in a few seconds.

2) The other likely cause of this is a plugin conflict or theme error.
Notable conflicts: Any caching plugin & some themes may interfere with the plugin. Disabling the plugin/theme may resolve the issue.

To verify, you might enter Firefox’s web console (Tools > Web Developer > Web Console) and reload the page.
If you see any messages in red (before you even click the category box) then you have caught where the problem occurs.
These messages will likely tell you where the error is happening, but if it’s too garbled to read, feel free to contact our support and we will attempt to interpret it.

Show FAQ
  |   Why aren’t my feeds updating (Fatal error: Allowed Memory Size)

Issue: When manually updating feeds from the Manage Feeds page, the message appears: Fatal error: Allowed memory size of xyz bytes exhausted.
Reason: An application (Cart Product Feed) is loading more memory than what the PHP server can handle in one process.

Solution 1: Increase the PHP memory limit. Start by doubling the current value.
WordPress users. In the wp-config.php file, find or add the following:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
Note: increasing this limit only works if your host allows it

Show FAQ
  |   Why is export freezing at xx%?

An updated version of the plugin addresses many freezing and speed issues.

The issue: I am getting the exports timing out at: 25, 60, 80%, etc
Reasoning: The plugin searches for any and all product data associated with your products: tags, custom fields, attributes, descriptions, etc… The following advanced command tells the plugin to only search/pull 1000 custom fields rather than 50000 fields (default). Note this value controls the number of exported custom fields and NOT number of products.

Solution 1: Type in the advanced command box: $max_custom_field = 500
Update and then Get Feed. Lower the number should the plugin freeze again.Note that missing custom fields in the feed may be attributed to this command, in which case the $max_custom_field value should be increased.

Solution 2: Increase the allowed PHP memory limit on the server (other solutions: increase RAM or CPU)

Solution 3: In v3.1.1.10 or later, the plugin now searches for even more Post Meta Data. To limit the postmeta lookups, enter the advanced command: set attribute_granularity to 0 (the default value is 5, meaning the plugin will search through all postmeta data)

Show FAQ
  |   Why is the plugin’s Create New Feed page blank?

Issue: After installing the latest version, clicking on the ‘CartProductFeed’ option in the menu loads a blank page.

  1. This behaviour is consistent with a firewall, security feature or antivirus program blocking connection to our servers. Please ensure the plugin/software is disabled, or open connections to https://shop.exportfeed.com
  2. Also in some cases, it can fixed by changing the PHP version to 5.3+ if you do not have this version already.
Show FAQ
  |   Why don’t I see any changes after I’ve applied advanced commands?

Please refresh the data feed page. At times, your browser will keep the older feed in its cache.
If you still do not see changes, make sure you empty any website/store cache. Click the ‘update’ button just below the advanced command box and Get Feed again.

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